Rental Policies and Procedures

Listed below are the policies for leasing a property with our company. If you have any questions, please contact us.

By Mail: Ohana Realty 2620 Regatta Dr. Suite 211 LV NV 89128

Lease payments may be mailed directly to our offices. If postmarked after the 2nd of the month, the appropriate late fees apply. The late fee policy is outlined in the lease agreement.
Office Drop Off
Residents are welcome to drop off payments at our office during normal business hours, which are Monday-Friday from 9 a.m.-5 p.m. But please no cash. You may drop off at Suite 102 with the receptionist and they will time stamp it. There is a drop box outside if after hours.
Online Payments
Residents may use their debit or credit cards to pay their rent online via our website. You may also select the auto pay option as well. Select the LOG IN TO TENANT PORTAL TAB at the bottom of the Tenants page to log in to your Tenant Portal. www.ohanarealtylv.com

Showings
To schedule a showing please select Homes for Rent on the home page of our website, scroll down to find the property that interests you and select either the Enter Property Yourself button or the Schedule Agent Showing button to view the property or you may text 702.858.2407
Income
Rent must be no more than 35% of household income or application may be denied. For applications with multiple applicants, income for each applicant must be at least 2x monthly rent. To be considered as income, applicant must provide documentation of pay stubs, social security income, alimony, or child support. Unemployment payments or student loans are not considered income.
Applications & security deposits
As a representative of the property owner, we must act in their best interests and we will choose the best application. Each application must be completed, signed, and submitted with application fee before processing. Applications are processed in the order in which they are received. Additional applications will continue to be accepted until the application has been approved. Security deposit and lease agreement signed by all applicants must be submitted within 24 hours of approval or the next applicant in line may be chosen. Applications will be denied if falsified. You must either view the property or sign a sight unseen addendum before your application will be accepted. NOTE: Even though co signers are mentioned in our online application we do not accept co signers.

Apply Online

• Select the Homes for Rent tab on the Home Page to view properties
• Select the property you wish to apply for
• Click on the “Apply Now” button
• Follow the instructions & submit your application

Condition of property
Our rental units are prepared to standards which are typically much higher than the norm. But our standards may not be the same as yours. If you see something that you do not like, or something that you would like to be improved, please make your request during the application process, and we will gladly present it to the property owner for approval. If the property owner grants your request, every attempt will be made to complete modifications prior to you taking occupancy, or as noted on the rental agreement.
Rents
At Ohana Realty Las Vegas, we set rents based on current market conditions and instructions from the property owner.
Pet policy
Pets are subject to Owner approval and your application may be scored lower than other applications where there will be no pets. Aggressive or very large breeds of dogs are not allowed on any property at any time. See Rental Criteria for restricted breeds. All other dogs are subject to approval. If the property owner agrees to allow a pet, the tenant will be required to pay a $250.00 non-refundable Pet Fee for each pet. Most Owners will not allow cats. If allowed, cats must be spayed or neutered. Exotic animals such as reptiles, birds, and rodents, and poisonous animals such as tarantulas, insects, and poisonous fish are not allowed. Service animals are not considered pets.
Notice to vacate
If you are planning on vacating your property, as per your rental agreement, you must submit a Notice to Vacate at least 30 days prior to the date your next rent payment is due. Your notice must be submitted on our Notice To Vacate Form. You may submit it to us by email, regular mail or by fax. Remember, it must be in writing and verbal notice is not sufficient. You can Email the completed letter to LoriPropertyManager@gmail.com Or you can mail the form to us or drop the form off to us in person at the Ohana Realty Office.

Troubleshooting
Before submitting a service request, please read the troubleshooting guide provided in your Tenant Handbook. Completing these steps can save you money! Residents will be charged for a service call if the service technician determines the resident failed to perform routine maintenance tasks as outlined. Check your lease for your responsibility of charges regarding maintenance.
Resident responsibilities
Before submitting a service request, residents must troubleshoot and attempt to resolve the issue first. If a maintenance request is submitted, residents must make the home available by securing any pets in a bedroom or outside and coordinate a time to be home. If a technician is unable to enter the property, then a trip charge will be assessed to the resident.

Emergencies
In the event of an emergency, and the property is threatened, please contact the office immediately, or you can contact our Property Manager at 702.858.2407 NOTE: If your safety is threatened, or if you need emergency services PLEASE CALL 911 IMMEDIATELY.
Service Requests
You may submit a request 24 hours a day via your Tenant Portal or from the Maintenance Request Icon on the home page. We will make every attempt to resolve your issue promptly.

RESOURCES

Electric – Gas utilities- Water
*NV Energy 702-402- 5555 * SW Gas 877-860-6020 * LV Water702-870-2011

Satellite TV
Please check with office for permission prior to installing any satellite tv equipment. In particular, an approved Satellite Dish Installation Request Form is required. In general, we ask that the dish be installed on a pole in the back yard as per the tenant handbook. Satellite service should be connected to homes pre-wiring. Drilling holes through walls for outlets should be avoided. No holes in any waterproofing surface (Stucco, Roofing Material, etc) are ever allowed. Dish should always be installed at back of home, not in front. Contact office prior to any installation if you have any questions.

DIRECTV – 1-888-777-2454 / www.directv.com

Dish Network – 1-800-823-4929 / www.dishnetwork.com

Renters Insurance: Protect your valuables.
We also Offer Renters Insurance through your tenant portal for a low monthly fee.